Support Specialists are a key element within the Rackspace support infrastructure; they are the first point of contact and are expected to provide technical and non-technical support to our customers over chat, phone and via support tickets. They are responsible for managing the Rackspace International support ticket queues and first line resolution. They are expected to display good judgment in decisions they make, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. They are critical in helping us deliver FANATICAL support.
As a level 1 Support Specialist you will play a key part in resolving and escalating technical issues for customers via phone, ticket and chat.
You will act as a positive role model for colleagues within your team, striving to live the Rackspace Core Values.