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Professional Services Project Manager - UK

Professional Services Project Manager - UK

Req # 
UK-Greater London-Hayes
Professional Services

Job Overview

Overview & Responsibilities

We are seeking a Professional Services Project Manager to lead, coordinate and monitor Professional Services projects from initiation through delivery for complex client engagements. Serves as liaison between internal and external technical and non-technical departments in order to ensure that all targets and requirements are met. Ensures that technical projects are completed on schedule and within budget.
Key Accountabilities
• Work with Rackspace and client stakeholders to gather and document requirements and then ensure the requirements solve a customer’s pain point or objective(s) through project outcomes and deliverables.
• Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
• Contribute to the refinement of the Rackspace Professional Services methodology.
• Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
• Ability to travel as required.
Project Management
• Scopes, plans, coordinates and monitors technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.
• Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.
• Takes responsibility for the preparation of project initiation documents, plans, logs, reports and other key deliverables through the life of the project.
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.
• Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.

Pre-Sales Engagement
• Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
• Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation


• PMP/Prince2 (Practitioner) certification.
• Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.
• Technical conversational knowledge in the following areas:
o Data centre strategy & operations
o Capacity, utilisation, and performance
o Backup, storage, and disaster recovery
o migration & consolidation
o IT Service Management and Service Delivery (ITIL certification preferred)
• Excellent time management, communications, decision making, presentation, human relations and organization skills.
• Ability to adapt to a rapidly changing environment.
• Able to resolve problems in a timely manner.
• Ability to communicate technical information and ideas so others will understand.
• General knowledge of cloud technologies, IT operations, project management operations.
• Ability to adapt to a rapidly changing environment.
• (essential) 3 + years project management experience or scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in managed services or hosting.
• (essential) 5+ years working on infrastructure technology projects including one or more of the following:
o virtualisation technologies.
o application / platform migration.
o data / storage / network migration and/or management.