Enterprise customers host critical websites with us and have a high expectation for the level of service provided. As the customer’s primary point of contact with Rackspace the Service Delivery Manager role is pivotal in delivering this and ensuring that the customer’s expectations are exceeded.
The Service Delivery Manager has complete ownership of the relationship between Rackspace and their dedicated portfolio of customers. A Service Delivery Manager is expected to continually develop and strengthen the relationships held to create long partnerships through pro-active and personable interactions. Success in the role requires: