The lead engineer plays an integral part in delivering Fanatical Support to Enterprise level customers. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.
In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies across a broad range of OpenStack powered Cloud, Dedicated and Hybrid platforms. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.
Partnered with a Service Delivery Manager, you will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s online strategy. You will be responsible for achieving security, scalability and performance through deep knowledge of automation, scaling, application lifecycle management, Continuous Deployment and Integration.
Whilst the technical demands of the role may be varied, Rackspace will provide you excellent onsite training facilities and resources for the on-boarding and your continued development to ensure that you can exceed the expectation of our customers.
The Custom team sits within the Enterprise organisation managing a select number of accounts, these accounts are a combination of high MRR (Monthly Re-occuruing Revenue) and/or are identified as being a longterm strategic account for Rackspace. Typically these customers are far more complex that the majoryity of customers in Rackspace. As a result the account team has to work very closely with the business to accommodate customer requirements.