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Lead Engineer - Windows/Linux

Lead Engineer - Windows/Linux

Req # 
UK-Greater London-Hayes
Customer Relationship & Support

Job Overview

Overview & Responsibilities


The lead engineer  plays an integral part in delivering Fanatical Support to Enterprise level customers. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.


In this pivotal, autonomous and varied role, you will have the opportunity to  utilise cutting edge technologies across a broad range of OpenStack powered Cloud, Dedicated and Hybrid platforms. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.


Partnered with a Service Delivery Manager, you will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s online strategy. You will be responsible for achieving security, scalability and performance through deep knowledge of automation, scaling, application lifecycle management, Continuous Deployment and Integration.


Whilst the technical demands of the role may be varied, Rackspace will provide you excellent onsite training facilities and resources for the on-boarding and your continued development to ensure that you can exceed the expectation of our customers.


The Custom team sits within the Enterprise organisation managing a select number of accounts, these accounts are a combination of high MRR (Monthly Re-occuruing Revenue) and/or are identified as being a longterm strategic account for Rackspace. Typically these customers are far more complex that the majoryity of customers in Rackspace. As a result the account team has to work very closely with the business to accommodate customer requirements.




Key Accountabilities


  • Provide Fanatical Support™ for Rackers and customers
  • Act as a consultative resource for customers to assist them in achieving their business objectives
  • Drive the adoption of Cloud and Hybrid technologies for the benefit of the customer
  • Pro-actively seek opportunities to improve customer’s solution architecture and operation
  • Advise, design and troubleshoot complex Linux Solutions built using dedicated hardware, virtualized environments and the Rackspace Cloud powered by OpenStack
  • Manage and oversee the technical changes, maintenances and migrations of customers solutions
  • Ensure appropriate technical documentation is in place for customer solutions
  • Identify opportunities to recommend latest Enterprise grade technologies to support customer objectives
  • Develop and maintain your understanding of Rackspace product and service catalogue






  • Experience of hosting web applications across a variety of Microsoft products
  • A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL
  • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
  • Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering, loadbalanced Web Farms etc.
  • A solid understanding of Enterprise class Networking, Virtualisation and Storage technologies



  • Industry qualifications such as MCSE/RHCE highly desirable.
  • Experience of Windows and SQL Clustering
  • Experience working with Linux Kernel. RedHat, Centos, Debian or Ubuntu
  • Experience of hosting web applications across a wide variety of Webserver and Database technologies. Apache, NGINX, Hadoop, Casandra, MongoDB, Oracle or MySQL
  • Scripting skills in Python, PowerShell or other versatile scripting language is desirable
  • DevOps methodologies; demonstrable ability to write and troubleshoot code in one or more of the following languages, Java, Python, Ruby, Perl, PHP
  • Ability to work with configurations management tools such as Chef, Puppet, Anisible, Salt Stack
  • Working knowledge of common web technologies such as Memcached, Varnish, Elasticsearch
  • Understanding for agile software development methodologies and languages
  • Knowledge of Checkmate (also valid Heat, Amazon CloudFormation)
  • Autoscaling knowledge (Rightscale, Autoscale API, etc)