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Data Center Operations Technician - L2 - Night Shift

Data Center Operations Technician - L2 - Night Shift

Req # 
36187
Location(s) 
DE-Frankfurt am Main
Category 
Data Center Operations

Job Overview

Overview & Responsibilities

The Data Center Operations Technician owns the responsibility of installing and supporting all IT Infrastructure, including customer configurations, within the data center environment, ensuring all customer server environments are secure and operational, maintaining 99.999% uptime.

 

JOB REQUIREMENTS:

 

Key Accountabilities

 

  • Build fully functioning servers utilizing x86-based hardware components
  • Troubleshoot local area network (LAN) connectivity issues within customer configurations
  • Operating systems management to include Microsoft Windows Server, Red Hat Enterprise Linux, Ubuntu Linux and VMware ESX Server
  • Install and terminate all copper and fiber cabling within the data center environment adhering to industry standard
  • Troubleshoot copper and fiber cabling to resolve connectivity issues
  • Utilize custom monitoring software and internal ticketing system to provide customer support
  • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot simple operating system storage issues including, disk management and RAID technologies
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
  • Provide technical communication relating to customer configurations in a concise, professional manner
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworker

Qualifications

REQUIREMENTS:  

 

  • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Previous experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
  • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Must be able to prioritize work in a fast paced, high pressure environment
  • Must possess strong written and verbal skills in English, type with proficiency and exhibit professional phone etiquette
  • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
  • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

 

Success in the role requires the following personal qualities: 

  • Effective Communicator
  • Self Starter
  • Team Player
  • Welcomes Feedback
  • Ability to Identify Problems
  • Solicits input from others when making decisions

 

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