Rackspace is a vibrant, busy and superbly rewarding place to work, honoured as being one of the UK's most ‘rewarding' and ‘most welcoming' companies to work for. A Team Leader is a key component in the Fanatical Support Service offering within Managed Services. You’ll be responsible for the line management of a team of Rackers providing industry leading Fanatical Support for the services hosted at Rackspace.
Key responsibilities of a Team Leader include:
Service Delivery Administrators provide administrative support to the Service Delivery manager group, ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Administrators triage inbound customer requests to the most appropriate team, respond directly to customer needs and in set instances action frequent clerical tasks on behalf of the Service Delivery group. Service Delivery Administrators insure fast response to inbound customer requests and drive administrative efficiency in frequently performed tasks and processes. Service Delivery Administrators perform ticket queue management and routing and will be required to provide non-technical guidance to our customers via tickets and telephone.
As a candidate, you will need to demonstrate the following characteristics / skills to be successful in this environment: