The Network Defense Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone and ticketing system. The Network Defense Engineer develops, improves, modifies, and assesses security architecture in a hosting based environment. Conducting technology and system assessments, providing technical consultation, and ensuring system security functionality all fall within the scope of this critical role. Network Defense Engineers partner with other teams and third party vendors to resolve security issues and respond to all system security weak points. The Security Support is primarily focused on hardware and software that supports network authentication (two-factor), web application (Web Application Firewall), and network security (Intrusion Detection Systems). The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect.
The Network Defense Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.
The Security Engineer has a basic to intermediate knowledge of:
The Network Defense Engineer is:
The ideal candidate possesses: