An Azure Lead Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Azure.
You will work with decision makers, developers, system administrators, and systems integrators on a daily basis, acting as the conduit between the customer and the infrastructure teams at Rackspace. The Azure Lead Engineer utilizes Application Performance Management (APM) tools (New Relic, Azure OMS) to proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. These skills, paired with an understanding of customer growth and traffic patterns, enable the Azure Lead Engineer to develop, propose, test, and implement solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications.
The Azure Lead Engineer takes on the additional responsibility of acting as an application support subject matter expert at Rackspace. This translates to frequent involvement in representing the Azure team in meetings with product, finance, marketing, and other internal departments as required. This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the technical ability of other Microsoft or Azure support engineers.
Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
Tenacious problem solver, will own issues until full resolution
Excellent communication skills, both written and verbal with great attention to detail
High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility
Strong rapport and relationship building skills with both internal departments and external customers
Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
A good level of business awareness and commercial acumen
MCSE certification preferred
Azure certifications preferred (70-532, 70-533 and 70-534)
Expert level Azure knowledge including:
5+ years experience in a development or infrastructure operations team for critical IT infrastructure
5+ years’ experience with:
Systems engineering experience with:
Some experience in one or more of the following: