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The Principle Linux System Administrator is a key element within the Rackspace support infrastructure and is expected to provide fanatical support to our customers with a high level of professional care and technical support via the phone and ticketing system.
As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system.
This role carries important elements of leadership and mentorship to junior members of the team, and therefore advocates documentation and knowledge sharing, mentoring, and processes and procedure reviews.
You will own complex customer issues which may take several days or weeks to resolve and keep our customers updated through every step of the process. The Linux System Administrator is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.
The Linux System Administrator will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.
- Web servers
- Database servers
- Mail Servers
- DNS / Name servers
- Backups and restores