As the #1 Managed Cloud Company, Rackspace is hiring a Windows Custom Systems Engineer to support the Windows consultancy, project management and Professional Services capabilities of Custom.
Using your deep technical expertise, it will be key to document and ensure that governance is in place to ensure a robust support model is in place, particularly as a pipeline of Professional Services engagements is developed for the CSE Team in 2018. Additionally, as one of the Windows SME’s within the CSE team, this is a unique role to be responsible for cascading this knowledge to all other team members as a coach and mentor where appropriate, to promote the Windows consultancy capabilities of the team. Finally, there is a requirement to have strong engagement and stakeholder soft skills, from the outset to work collaboratively with Windows Rackers outside of Custom, to ensure they are given support but also that they are explicitly aware of the value and service offering of the Windows CSE Racker.
This role is in the CSE team in Custom. The Custom Team is responsible for providing industry leading Fanatical Support™ to Rackspace’s largest, strategic customers, typically with an MRR of $100k+. The team offers a unique blend of Business As Usual, Project and Professional Services consultancy support, where the management of these customer environments is complex and carries a high degree of risk over longer contract lengths.
Strong demonstrable experience and skills in the following areas are either mandatory or beneficial.