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Implementation Coordinator

Implementation Coordinator

Req # 
UK-Greater London-Hayes
Customer Relationship & Support

Job Overview

Overview & Responsibilities

The Implementation Coordinator L1 is responsible for supporting the Implementation Team during the deployment of all solutions, upgrades and migrations as well as providing administrative support to the team.


Success in the role requires:


  • A customer focused approach with the desire to exceed expectations
  • Deadline driven, with the ability to multi-task project and work under pressure
  • The ability to build strong working relationships with both local and remote teams
  • Tenacious problem solving skills
  • Excellent communication skills
  • A process oriented approach – Identify change
  • A great level of attention to detail





Key Accountabilities


Supportive role to the Implementation Managers

  • Create and update customer folders
  • Prepare customer implementation documentation
  • Correctly set up account teams and aligned RS contacts in Core.
  • Build devices in Core in line with the UK Implementation build documents and processes, prepare for QC by Implementation Manager
  • Provide device numbers to OVT for processing
  • Create tracker entries for each build
  • Manage Implementation ticket queue, create and assign accordingly
  • Updates and changes to devices, account details etc. in Core
  • Provide administrative support to the Implementation managers with regards to all Implementation related functions
  • Provide implementation reporting and updates to the Implementation Managers




  • Previous experience of working in a process oriented role advantageous
  • Educated to degree level desirable
  • Industry related technical knowledge advantageous
  • Detail-oriented with the ability to follow processes and procedures
  • Self-motivated
  • Desire to uphold Fanatical Support
  • Resourceful/Proactive
  • Strong organizational, time management and prioritization skills, ability to work to deadlines
  • Excellent communication skills, both written and verbal with great attention to detail
  • Ability to learn and retain technical knowledge (at a level required in this role)
  • Ability to adapt to changes in processes and products
  • Demonstrates tenacity, working to resolve problems and own issues until full resolution
  • Identify opportunities for improvement within the business processes