Managed Backup (MBU) team provides backup and restore services to the majority of Rackspace’s dedicated customer base. MBU performs around 180,000 backups weekly and maintains an over 99% success rate using CommVault enterprise backup solution. MBU administrators’ setup and manage customer backup configurations and troubleshoot backup failures so we can perform restores of customer data when needed.
A Managed Backup Administrator is customer centric and expected to take the initiative on issues, probing deeper into problems to fix root causes and proactively prevent recurrence. An MBU Administrator also advises on best practices to ensure that customer's backup solutions work in a reliable, efficient and supportable way.
The work is transactional. A MBU Administrator in the MBU Team is primarily focused on working ticket queues spanning installations, failure troubleshooting, restores and customer requests.
MBU Administrators work on both Linux and Windows platforms.
Technical / Professional Skills, knowledge, expertise, qualifications