JOB TITLE: AWS Cloud Engineer
FUNCTION: Onboarding and Support REPORTS INTO: AWS Support Manager
As the #1 Managed Cloud Company, Rackspace is hiring AWS Operations Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimise their workloads by providing application focused assistance in build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles.
With the support of other Rackspace implementation, technical and delivery specialist roles, you will work to provide a seamless Managed Cloud experience, going above-and-beyond to exceed your customer’s expectations, and preserve the unique service experience Rackspace provides. You will look for opportunities to help customers integrate their applications with AWS, from application development, through to deployment and hosting.
You will be responsible for onboarding and supporting customers across the entire AWS portfolio, including provisioning Cloud environments, performing upgrades, and addressing day-to-day customer issues via phone and tickets.
Strong demonstrable experience and skills in the following areas are either mandatory or beneficial.
Desirable but not essential
Financial (budget, delegated authority etc.)
Non –Financial (number of staff, number of sites)
Direct reports: 0
Location: Based at UK Head Office, some national and international travel may be required.
MAIN CONTACTS (external/internal):
Team Members & Customers
Supporting customers and peers with Technical support and guidance. Attending team huddles and meetings, and contributing to the performance and success of the AWS support team.
(EMEA & Other)
Interfacing with other internal teams. Owning issues on behalf of the customer, and coordinating and collaborating with internal resources to drive excellent customer outcomes.
Management & Senior Leadership
Escalating customer issues or process failure where relevant. Working with direct line managers for self-development and the benefit of the team.