We have an exciting opportunity for a Service Delivery Manager to join our AWS team! You will be responsible for taking ownership of the reactive needs of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.
Additionally, they are expected to maximize the strength of the customer engagement by quickly building rapport with the client –identifying and taking advantage of sales, networking and other opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.
Service Delivery Managers provide reactive support to customers, focusing on quick and accurate resolution of customers issues. A Service Delivery manager provides queue management and routing of tickets to technicians and other departments.
Exercises judgment in decision they make, creating and maintaining customer loyalty by going beyond the customer’s expectation. This helps us deliver FANATICAL support in a quick and timely manner.
This is a great opportunity for someone who has strong Customer Service/account management experience who is looking for their first role in IT!