The DC Operations Technician owns the responsibility of all IT Infrastructure including customer configurations, ensuring all customer server environments are secure within the datacentre and making sure we stay operational and maintain 99.999% uptime…all with Fanatical Support® on top!
At Rackspace, we call our employees "Rackers." That's not a title or a label - it is an attitude and reflection of who we are, what we do, and most importantly how we do it. Rackers are the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers. Exceptionally talented, creative, smart people helping the world leverage technology to achieve a greater purpose - that's who we are. Our belief is rooted in our vision to be the world's greatest service company. Each and every one of us delivers on our vision through shared core values that guide us as we volunteer our best every day
Fanatical Support® is not something we just talk about or a nice slogan to paint on the wall - it is a way of life. It defines the way we treat our customers, our fellow Rackers, and our communities.
Just as we enlist our industry’s top talent and technology to deliver Fanatical Support® to our customers, we meticulously select quality benefits and offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of Rackers. We believe in work/life balance & taking care of the whole person.
Success in the role requires the following personal qualities: