The International Windows Support team is based in the UK and provides industry leading Fanatical Support™ to Rackspace customers as part of a global team in a follow the sun model.
The team consists of technical experts who work with customers to resolve their issues. This team work across our entire customer base from small and medium business through to Enterprise. They cover the range of Microsoft technologies across Rackspace’s diverse offering portfolio.
At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills.
Including remuneration, benefits, hours of work, holiday entitlement, location
Standard holidays and benefits package
37.5 Hours per week
Contractual location: Rackspace Europe offices in Cardiff
Shift working to cover core operational hours (currently 08:00 – 23:00)
Participation in on-call rota
Some out of hours working will be required to effect changes and support critical business periods