• Data Center Operations Technician II (Night shift)

    Location(s) DE-Frankfurt am Main
    Req #
    39475
    Category
    Data Center Operations
  • Overview & Responsibilities

    The DC Operations Technician owns the responsibility of all IT Infrastructure including customer configurations, ensuring all customer server environments are secure within the datacentre and making sure we stay operational and maintain 99.999% uptime…all with Fanatical Support® on top!

     

     

    At Rackspace, we call our employees "Rackers." That's not a title or a label - it is an attitude and reflection of who we are, what we do, and most importantly how we do it. Rackers are the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers. Exceptionally talented, creative, smart people helping the world leverage technology to achieve a greater purpose - that's who we are. Our belief is rooted in our vision to be the world's greatest service company. Each and every one of us delivers on our vision through shared core values that guide us as we volunteer our best every day

     

     

    Fanatical Support® is not something we just talk about or a nice slogan to paint on the wall - it is a way of life. It defines the way we treat our customers, our fellow Rackers, and our communities.

     

     

    Just as we enlist our industry’s top talent and technology to deliver Fanatical Support® to our customers, we meticulously select quality benefits and offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of Rackers. We believe in work/life balance & taking care of the whole person.

     

     

    Key Accountabilities

     

    • Utilize custom monitoring software and internal ticketing system to provide customer support
    • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
    • Troubleshoot simple operating system storage issues including, disk management and RAID technologies
    • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
    • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
    • Provide technical communication relating to customer configurations in a concise, professional manner
    • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
    • Execute and maintain meticulous 5S and housekeeping practices
    • Demonstrate no less than full performance in a continuous, consistent, measurable manner
    • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
    • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

    Qualifications

    • Educated to GCSE level or equivalent (Realschulabschluss); education in a technical vocation required, preferably in a Data Center environment
    • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
    • Previous experience in a customer service oriented position preferred
    • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
    • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
    • Must be able to prioritize work in a fast paced, high pressure environment
    • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
    • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
    • Must be able to lift 50 lbs / 25 kg over head
    • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

     

    Success in the role requires the following personal qualities:  

    • Effective Communicator
    • Self Starter
    • Team Player
    • Welcomes Feedback
    • Ability to Identify Problems
    • Solicits input from others when making decisions