• Network Security Administrator

    Location(s) UK-Wales-Cardiff
    Req #
    NETSECCARDIFF
    Category
    Customer Relationship & Support, Networking
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    The Network Security team is responsible for ensuring the confidentiality, availability and integrity of our customers’ critical infrastructure whilst providing industry leading Fanatical Support to both the customers and other segments of the business.

     

    The Network Security Engineer will be responsible for the EMEA customer base comprising in excess of 4000 customers employing a mixture of firewalled and load balanced solutions, some incorporating DR and HA solutions.

     

    The level 1 engineer will provide fanatical support to our customers and colleagues to ensure that new solutions are online within an agreed timescale and that new customer requests are dealt with quickly and efficiently. They will primarily be responsible for new device deployment and front line support, including customer calls, ticket requests and advice to other internal departments.

     

     

    Key Accountabilities

     

    • Net device provisioning
    • IP management for each solution
    • Implementation and configuration and some basic troubleshooting of;


    - DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
    - Cisco firewall (ASA/PIX)

    - Juniper Firewalls
    - Cisco IDS/IPS

    - Application firewalls (layer 7)
    - Load balancers (F5, Brocade ADX)

    - IP routing and switching

    - SNMP and monitoring platforms

     

    • Timely escalation of tickets to the L2 engineers
    • Perform ticket queue monitoring, and prioritization.
    • IP address assignment and management
    • Provide world-class Fanatical support
    • Build relationships with colleagues and customers via the ticket system, telephone and face-to-face
    • Candidate must have the ability and desire to work within a Team Driven environment and be responsible enough to work with minimal supervision.
    • Responsible for adhering to company security policies and procedures

    Qualifications

    • Strong awareness of subnetting and CIDR
    • Good knowledge of DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
    • Switching (Vlans, STP, trunking etc) and general networking
    • Needs good understanding of IP routing, TCP/IP ports and services, different levels of the OSI model and exposure to operating systems (Windows server and Linux)
    • Will also benefit from basic knowledge of firewalls (Pix/ASA), VPN, access lists and loadbalancing (CSS, F5, webmux)
    • Can work in a mixed environment using GUI and command line operating systems
    • CCNA essential
    • CCNA Security beneficial
    • Current active Security Clearance or willingness to undergo Security Clearance Vetting
      • Availability to work shifts
      • Partake in on-call roster no more than 1 week in every 4

     

     #LI-ER1