• Linux System Administrator

    Location(s) UK-Wales-Cardiff
    Req #
    Customer Relationship & Support, System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    A Systems Administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets. 


    As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system.


    You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution.


    Key Accountabilities


    • To provide the highest level of Technical support
    • Work with leading-edge technology in the cloud computing space
    • Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server and mail; includes Apache, FTP, SSH and DNS
    • Create and maintain customer loyalty by serving customers above and beyond their expectations
    • Support customers over the phone, email and via tickets
    • Collaborate with fellow system administrators and support team members
    • Provide Fanatical Support® in all interactions


    • General knowledge (Networking, hardware, software, DNS, LVM, Storage Multipath Configuration)
    • RedHat Linux (RHCE level)
    • System services (i.e Apache, mail transfer agents (sendmail,postfix,qmail)FTP, SSH and PHP
    • Clustering Experience
    • Understand purpose of firewalls and load balancers, VPN and SSL technologies
    • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
    • Creative and collaborative team player
    • The ability to response effectively under pressure
    • Current active Security Clearance or willingness to undergo Security Clearance Vetting
    • Availability to work shifts
    • Partake in on-call roster no more that 1 week in every 4
    • Excellent verbal and written skills