As the #1 Managed Cloud Company, Rackspace is hiring AWS Operations Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimise their workloads by providing application focused assistance in build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles.
In addition to advice and guidance, in this role you help differentiate Fanatical Support, through hands-on assistance with these common automation integration tool chains that help solve common run time issues with patching, monitoring, backups, virtual machines, operating systems and common applications. You will look for opportunities to help customers integrate their applications with AWS, from application development, through to deployment and hosting.
With the support of other Rackspace implementation, technical and delivery specialist roles, you will work to provide a seamless Managed Cloud experience, going above-and-beyond to exceed your customer’s expectations, and preserve the unique service experience Rackspace provides.
You will be responsible for supporting customers with infrastructure tasks including provisioning Cloud environments (Server, Networking and Storage), performing upgrades, and addressing day-to-day customer issues via phone and tickets. AWS Operations Engineers, build, administer, maintain, and troubleshoot complex application environments deployed on Amazon Web Services.
Strong demonstrable experience and skills in the following areas are either mandatory or beneficial.