• AWS Cloud Engineer II

    Location(s) UK-Greater London-Hayes
    Req #
  • Overview & Responsibilities

    Rackspace is hiring AWS Operations Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimise their workloads by providing application focused assistance in build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles.


    In addition to advice and guidance, in this role you help differentiate Fanatical Support, through hands-on assistance with these common automation integration tool chains that help solve common run time issues with patching, monitoring, backups, virtual machines, operating systems and common applications. You will look for opportunities to help customers integrate their applications with AWS, from application development, through to deployment and hosting.


    Initially part of the role will also include assisting the DevOps Automation Engineers with supporting the Linux customer base during the DevOps transition to Professional Services.


    Key accountabilities:


    • Ticket Queue Management and Ticket triaging – escalating to senior engineers when required & handing over ongoing issues to 24x7 shifts
    • Troubleshoot performance degradation or loss of service as time critical incidents
    • Assist customers in the configuration of backup, patching and monitoring of servers and services
    • Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability





    • Excellent working knowledge of Linux operating systems – RHEL, CentOS and Ubuntu, Shell scripting, experience of supporting and troubleshooting issues and performance
    • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing
    • Good understanding of Design of native Cloud applications, Cloud application design patterns and practices
    • AWS Technical or Business Professional Accreditation
    • Ability to build a strong rapport with customer and internal support teams in a Managed services environment
    • Excellent verbal and written communication and documentation skills with great attention to detail and accuracy
    • Willingness to research and self-study to keep technical skills relevant
    • A strong desire to learn new technologies and deliver excellent customer outcomes through technical expertise
    • 2+ years of IT experience in hosting infrastructure and applications
    • Bachelor’s degree in computer science or engineering related field or equivalent work experience