• Professional Services Portfolio Manager

    Location(s) UK-Greater London-Hayes
    Req #
    39960
    Category
    Professional Services
  • Overview & Responsibilities

    Rackspace is seeking a Professional Services Portfolio Manager to supplement its growing Professional Services Team.  This person will serve as a Manager of a group of Project Managers who are responsible for delivering bespoke project orientated engagements focused on helping customers with Rackspace technologies and services.

     

    You will be working with diverse presales, sales, technical consultancy and service delivery and support teams ensuring Professional Services resources are available and aligned appropriately.  Engagements may include infrastructure consolidation, transformation, automation, optimization, and lifecycle services. 

     

    As an experienced manager of Project Managers, you will be accountable for improving and maintaining project scoping and delivery maturity.  You will ensure that your project management team remain highly engaged and motivated, and up to date with the necessary skills to deliver outstanding customer outcomes.

     

    Key Accountabilities

     

    • Management of a team of Project Managers within the PMO organisation. Provide leadership producing exceptional Racker Engagement, standards and performance.
    • Day to management of resource and workload demands of your team. Working with all parts of the business to understand and forecast future resource demands.
    • Point of escalation and communication for Programme and Project Managers and extended teams during project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
    • Contribute to the maintenance of project delivery maturity to align with team objectives, PS KPIs and go-to-market strategy. Work with PMO Operations Manager to improve and refine deliverables, sales collateral, team roles and alignment.
    • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

    Project Management

    • Advise and support Project Managers in their delivery of customer engagements; making sure those people are clear on the steps and methods they should take prior and within a client engagement to ensure the best outcomes.
    • Be an expert in Project Management Methodology, able to explain and justify the implementation of key principals to a variety of stakeholders.
    • Advise on the pragmatic and appropriate application of project management methodology in a diverse range of project scenarios.

    Commercial Expertise

    • Assist the Pre-Sales team with the production and articulation of sound commercial and technical proposals inclusive of professional services as the means to help customers realise the value of Rackspace.
    • Provide escalation support for your team on project issues resolution and be willing to act as Programme Manager where necessary for commercial negotiations with customers.
    • Contribute to commercial negotiations for professional services statements of work with Customers.
    • Regularly collaborate with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
    • Contribute to opportunity qualification.

     

    Qualifications

    • Strong understanding of Project Management, with PMP/Prince2 essentials.
    • Strong knowledge of PMO practises, maturity models and resource management
    • Leadership of project management teams, including application of varying leadership skills and traits that create solutions and results to unexpected situations. Ability to make appropriate decisions considering the relative costs and benefits of potential actions
    • Consultancy and scoping, including the ability to qualify and understand the root cause of complex business problems
    • Ability to communicate technical and commercial information and ideas so others will understand.
    • Technical conversational knowledge in IT Service Management and Service Delivery (ITIL certification preferred) & Enterprise IT best practices.
    • Good knowledge of Managed Hosting, and Common as-a-Service offerings with various service providers across various solution stacks (infrastructure, platform, software).
    • Strong people and resource management skills.
    • Ability to adapt to a rapidly changing environment and resolve problems in a timely manner.

     

    • (essential) 5+ years of Enterprise IT project management consultancy or professional services experience, in a supplier, vendor or consultant capacity.
    • (essential) 3+ years of Enterprise IT project management experience including one or more of the following areas:
      • Infrastructure Implementation or Operations
      • Application / Platform Migration
      • Enterprise / Application Architecture
      • Virtualisation / Windows / Linux systems
      • Data / Storage / Networking

    (desired) Previous experience working for a managed hosting provider