• Salesforce Administrator

    Location(s) UK-Greater London-Hayes
    Req #
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    The sales strategy, analytics & operations team’s purpose is to provide analytical insight to assist the strategic planning and operational activities of the sales organization by having ownership of the development, management and administration of the sales systems.


    The main purpose of this role will be to focus on one of the key work streams and to assist in driving strategic thinking, analysis, insights and system efficiencies for the sales organization. Based on these tools, he/she will provide recommendations on strategic sales initiatives and company’s expansion projects to enable decision making at the executive level. The chosen candidate will own the general administration of Salesforce.com products as well as Rackspace Quoting tool, provide technical support and troubleshoot application related issues. Leverage analytical tools to assess and translate findings into business actions that lead to revenue generating projects and improvements on the business performance.





    • SFDC – Case resolution and dashboard design (what should the sales reps/managers be looking at)
    • Act as lead for one of the sales core systems – relationship with process team and sales floor

    Reporting & Analytics

    • Weekly sales trading dashboard
    • MH & Cloud Revenue
    • Monthly sales operations deck
    • Rep performance metrics
    • Assist analyst manager/head of SA&O with periodic reporting

    Insight & Advisory

    • Continue the development of cloud metrics on daily operational business
    • Sales team structure – update quota, hierarchy, lead flow and account management
    • Assist analyst manager/head of SA&O with ad-hoc analysis
    • Maintain Managed Hosting sales and marketing operational metrics
    • Report on when we succeeded, what did the segment look like?



    • Bachelors Degree (Preferred)
    • HighSchool Diploma or equivalent
    • Certified Salesforce Administrator or Developer (Highly Desired)
    • Minimum of 2 years of Salesforce Administration (Required)
    • Self starter that takes ownership of issues and drives them towards a conclusion
    • Able to succeed in a fast paced, high-growth and fairly unstructured work environment

    Technical/Professional Skills

    • Intermediate/advanced level of understanding of excel
    • Track record of use to manipulate management & operational systems
    • Track record of interacting with all levels of management
    • Track record in data analysis (through work)
    • SQL knowledge (beneficial)