Work with Rackspace and client stakeholders to gather and document requirements and then ensure the requirements solve a customer’s pain point or objective(s) through project outcomes and deliverables.
Responsible for the preparation of Project Initiation Documents, assists in the preparation of proposals, RFP/RFI responses, Statements of work Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies for assigned projects.
Plans, coordinates and monitors technical projects from initiation through delivery.
Ensures that technical projects remain on schedule and within budget, cost and quality tolerances.
Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed and executed.
Monitors project deliverables and progress through continuous communication with project members.
Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.
Serves as liaison between clients and Rackspace technical and non-technical departments to ensure that all targets and requirements are met.
Critically evaluates project plans.
Keeps appropriate people informed of project progress, disseminating information on any problems or potential delays.
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
Contribute to the refinement of the Rackspace Professional Services methodology.
Ability to travel as required.
Excellent knowledge and demonstrable experience of coordinating and monitoring technical projects from initiation through delivery.
Excellent time management, communications, decision making, presentation, human relations and organization skills.
Meticulous about recording time and encouraging the same behavior within the project teams.
Experience in scoping, planning and managing complex IT infrastructure implementation, application migration and transformation projects.
Able to resolve problems in a timely manner.
Ability to communicate technical information and ideas so others will understand.
Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
5 + years project management experience
PMP/Prince2 and/or Agile certification preferred
Managed services, hosting background, or application development project management preferred
General knowledge of cloud technologies, IT operations, project management operations.
Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
Strong organizational and cross-team communication skills
Ability to adapt to a rapidly changing environment
General knowledge of all areas of business operations.
Rackspace Hosting is an Equal Opportunity Employer.
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.