• Windows Systems Administrator L1 - Hayes

    Location(s) UK-Greater London-Hayes
    Req #
    System Administration / Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    The International Windows Support team is based in the UK and provides industry leading Fanatical Support™ to Rackspace customers as part of a global team in a follow the sun model.
    The team consists of technical experts who work with customers to resolve their issues.  This team work across our entire customer base from small and medium business through to Enterprise.  They cover the range of Microsoft technologies across Rackspace’s diverse offering portfolio.
    At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills.


    Key Accountabilities

    • Technical progression of customer issues raised via telephone and web portal
    • Drive strong customer satisfaction (NPS) through Fanatical Support
    • Responsive to incoming customer issues in line with SLA
    • Ownership of issues, including collaboration with other teams and escalation
    • Effective prioritisation of workload
    • Drive personal development plan
    • Contribute to other Rackers development



    • Windows Server 2008, 2012 and 2016 configuration and troubleshooting
    • Experience creating & running PowerShell scripts
    • DNS, FTP configuration and troubleshooting
    • IIS – site configuration, SSL provisioning and installation, troubleshooting.
    • Performance troubleshooting
    • Networking concepts and network devices
    • Server hardware components
    • SQL Server administration tasks and troubleshooting
    • Microsoft clustering and related technologies (AD and SAN)
    • Microsoft Certifications (MCP, MCSA)
    • Background in hosting or ISP industry would be desirable