• Microsoft Azure Cloud Engineer L1

    Location(s) UK-Greater London-Hayes
    Req #
    Microsoft Azure
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    With the support of other Rackspace implementation, technical and delivery specialist roles, you will work to provide a seamless Managed Cloud experience, going above-and-beyond to exceed your customer’s expectations, preserve and maintain the unique service experience Rackspace provides.


    You will be responsible for supporting customers with infrastructure tasks including provisioning Cloud environments (Server, Networking and Storage), performing upgrades, and addressing day-to-day customer issues via phone and tickets. Microsoft Cloud Operations Engineers, build, administer, maintain, and troubleshoot complex Microsoft Public and Private Cloud Platforms.


    Role responsibilities: 

    • Excellent working knowledge of Microsoft Azure Cloud, SQL, Cloud Storage, Azure Backup, Azure Portal, Azure Active Directory
    • Excellent working knowledge of Microsoft Hyper-V
    • Excellent Microsoft Windows Operating Systems knowledge: Windows 2008, 2012
    • Experience with other Microsoft technologies including: Hyper-V, Windows Clustering, System Centre, PowerShell, Active Directory, IIS, SQL
    • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing
    • Good working knowledge of monitoring tools such as System Centre Operations Manager and Cloud Monitoring
    • Experience with Infrastructure Automation toolsets such as PowerShell DSC, Chef or Puppet
    • Ability to support customers interfacing Microsoft Integrated Development Environments with Cloud Infrastructure



    • Build, operate and support Azure and Hyper-V Cloud Environments
    • Respond to customer support requests via tickets and phone calls within response time SLAs
    • Troubleshoot performance degradation or loss of service as time critical inciden
    • Assist customers in the configuration of Backup, Patching and Monitoring of servers and services
    • Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability
    • Support the success and development of others in the team