• Cloud Solutions Architect

    Location(s) UK-Greater London-Hayes
    Req #
    Sales Engineering
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    As a Solution Architect (SA) you will provide technical designing advice to both new and existing customers in new sales opportunities which fit the defined technical and budgetary requirements and constraints. You will be working alongside PreSales Solution Engineers, Sales, Service Delivery Manager and Support in achieving the segments financial target by designing the perfect solution for our clients challenge. You will accomplish this by identifying, technically qualifying and addressing prospect’s technical requirements by normal consultative methods. As Solution Architect L4, from time to time you will be leading and mentoring more junior members of PreSales on sales opportunities

    You will have confidence in knowing your skills, you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others. You have on occasions managed a large strategic opportunity but have needed a little guidance

    There are five grades within the PreSales career family; SE I (SE LI) is focused on entry level, small designs for existing customer upgrades, small new business opportunities and working in a virtual team on larger designs. As SE LII or Senior SE (LIII) you will be focused at a scaling level complexity of customer solutions from existing customer and new. As a Solution Architect (SA LIV), you will be focused on larger, more commercially complex enterprise solutions. And as a Senior Solution Architect (SSA LV) you will also managing solutions as SA LIV but with additional complexities that includes thought leading IT strategy development and mentoring SE’s within the team.


    Key Accountabilities

    • Consulting with both potential and existing customers, often looking for new opportunities
    • Leading exploratory conversation via phone or face to face with customers
    • Presenting solutions to IT & Business Directors
    • Travelling to customer offices
    • Attending Trade Shows to sell Rackspace’s offerings
    • Leading the technical interests in large bids that will include content writing
    • Owning a specific technology area and becoming the Subject Matter Expert (SME)
    • Responsible for architecting complex solutions and handing over to Implementation
    • Accountable for keeping current with Hosting market and technology
    • Coaching sales and other SE’s
    • Actively contributes to strategic planning at both account & market level
    • Work with all areas of business operations in developing solution for prospects
    • Responsible for adhering to company security policies and procedure as directed


    • Networking & Network Security & Compliance (CCNA)
    • Server Hardware (Dell)
    • Storage & Managed Back-up
    • Virtualisation (VMware, vSphere or MS Hyper-V) (VCP)
    • MS Windows, Exchange, SharePoint, Active Directory, SQL & IIS (MSCE)
    • Web application development and the infrastructure needed to support
    • Linux (preferably Red Hat), PHP, Apache
    • Cloud – Private & Public
    • Infrastructure monitoring
    • Disaster Recovery
    • ITIL Foundation
    • Project Management understanding, PRINCE 2
    • Databases – MS SQL, MySQL & Oracle – desired but not mandatory
    • Pre-Sales experience