• EMEA Sales Operations Senior Business Manager

    Location(s) UK-Greater London-Hayes
    Req #
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    The EMEA Sales Operations Senior Business Manager will have overall responsibility and accountability for increasing sales effectiveness through the management and delivery of sales operational cadence and rigour with respect to their assigned region. This is a high profile role supporting the VP of Sales as a ‘chief of staff’ and driving the sales leaders in their day to day operations, spearheading initiatives that drive governance, efficiencies and sales performance improvement to ultimately achieve sales targets.



    • Responsible for driving regional sales operational excellence
    • Own design and content of Monthly Business Reviews
    • Drive sales forecast cadence ensuring predictability and accuracy KPIs are met
    • Facilitate continuous improvement by identifying and executing on opportunities for sales process enhancements, collaborating with key internal stakeholders such as finance and effectively managing expectations
    • Own key weekly, monthly and quarterly operational processes, such as lead management, ROE compliance, pipeline management and quota planning.
    • Design reports and dashboards to enable sales leadership to better understand their business and empower them to act accordingly by providing clear insight into leading business indicators
    • Coordinate and drive excellence across the sales operations analyst function
    • Drive thorough understanding of sales methodology and process
    • Point of contact between sales leaders and cross functional areas such as finance, marketing, etc.
    • Partner with global sales operations to align on sales processes and implement global initiatives
    • Partner with finance and revenue operations to ensure booking rules are adhered to and fit for purpose
    • Maintain a clear focus on the client conversation and Rackspace value proposition in everything that we do to enable the sales teams across EMEA
    • International travel required


    • A relevant degree coupled with 10 years+ of mid to senior level experience in sales operations/sales/business operations in a fast-paced environment
    • Exceptional verbal, written and presentation skills
    • Experienced collaborator with ability to influence across multiple functions within a ‘one team’ environment
    • A professional background including experience in sales forecasting and reporting
    • Proven implementation of successful sales methodology and process
    • Strong finance, mathematical and analytical ability required
    • Exceptional Excel and SFDC skills required. Knowledge of other tools such as Qlikview, Tableau and PowerBI desired
    • Motivated self-starter with high energy and a professional, consultative and can-do approach
    • Prior experience in IT services industry desired
    • Fluency in other European languages valued