• DCOPS Technician II - UK

    Location(s) UK-West Sussex-Crawley
    Req #
    40627
    Category
    Data Center Operations
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    The DC Operations Technician owns the responsibility of all IT Infrastructure including customer configurations, ensuring all customer server environments are secure within the datacentre and making sure we stay operational and maintain 99.999% uptime…all with Fanatical Support® in mind!

     

    This is a fantastic opportunity for someone who wants to work for an award-winning Managed Services provider. Rackspace provides a vibrant environment, where each team member is highly valued and challenged to be the best they can be! We’re looking for people who are solutions driven, meticulous in their processes and above all have passion for all things IT.

    • Utilize custom monitoring software and internal ticketing system to provide customer support
    • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed
    • hardware components
    • Troubleshoot simple operating system storage issues including file system, disk management and RAID
    • technologies
    • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX
    • Server
    • Simple operating systems administration to include troubleshooting of login, password and connectivity issues
    • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer
    • configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
    • Complete the troubleshooting, configuration and replacement of network device hardware including access and
    • aggregation switches, firewalls, load-balancers and security appliances
    • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
    • Complete customer configuration maintenances including hardware modification, operating system installation,
    • mounting of the devices within cabinets and completion of all cabling needs required
    • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with
    • previously deployed copper or fiber cabling
    • Provide technical communication relating to customer configurations in a concise, professional manner
    • Adhere to company security policies and procedures, including health and safety and local governing requirements
    • as directed
    • Execute and maintain meticulous 5S and housekeeping practices
    • Demonstrate no less than full performance in a continuous, consistent, measurable manner
    • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and
    • coworkers
    • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

    Qualifications

    • Educated to GCSE level or equivalent; further education in a technical vocation advantageous
    • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
    • Previous experience in a customer service-oriented position preferred
    • Experience with enterprise level servers, storage and networking equipment preferred
    • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
    • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
    • Must be able to prioritize work in a fast paced, high pressure environment
    • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
    • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
    • Must be able to lift 50 lbs over head
    • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)