• AWS Lead Engineer

    Location(s) UK-Greater London-Hayes
    Req #
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Rackspace is hiring AWS Lead Engineers to deliver Fanatical Support on Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting platform, accelerate adoption of Cloud in their business and improve upon traditional hosting strategies.


    The AWS Lead Engineer plays an integral part in delivering Fanatical Support to AWS customers. With a strong background in Enterprise support environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage Rackspace resources and services, and drive outstanding customer outcomes.


    In this pivotal, autonomous and varied role, you will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.


    You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s online strategy. You will be responsible for achieving security, scalability and performance through deep knowledge of automation, scaling, application lifecycle management, Continuous Deployment and Integration.



    Key Accountabilities


    • Provide Fanatical Support™ for Rackers and customers
    • Act as a consultative resource for customers to assist them in achieving their business objectives
    • Drive the adoption of Cloud technologies for the benefit of the customer
    • Pro-actively seek opportunities to improve customer’s solution architecture and operation
    • Manage and oversee the technical changes, maintenances and migrations of customers solutions
    • Ensure appropriate technical documentation is in place for customer solutions
    • Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their business goals and maximise return on investments
    • Help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to AWS
    • Drive strong customer satisfaction (NPS) through Fanatical Support
    • Own issues, and escalations and drive collaboration with other teams to find speedy resolutionsStrong customer focus, with an ability to continually anticipate and meet their needs
    • Excellent working knowledge of Amazon Web Services, Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.

    • Experience of hosting web applications across a wide variety of Webserver and Database technologies

    • Monitoring tools such as AWS CloudWatch

    • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies

    • Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes



    • Monitoring tools such as AWS CloudWatch

    • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologiesAbility to collaborate with and manage diverse cross functional teams for successful customer outcomes

    • Certification in AWS (Associate or Professional)