• Cloud Engineer L1

    Location(s) UK-Greater London-Hayes
    Req #
    Managed GCP
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Do you like to automate the most simplest of tasks to remove manual work? Do single points of failure and non-HA systems give you nightmares? Are you comfortable with cloud technologies? If this describes you and you’re ready to attack some of the most complex problems in the industry, then it’s time for you to take on the challenge of being an Operations Engineer for Managed Google Compute Platform by Rackspace.


    Our goal is customer satisfaction. Our customers’ experience from onboarding through their continued growth at Rackspace should be exceptional. As an Operations Engineer, in addition to providing customer support, you will help build the tooling and processes necessary for excellent customer outcomes.

    The MGCP Operations Engineers work closely with the Customer Reliability Engineering team both during and after engagements with their customers. If the idea of becoming a Customer Reliability Engineer in the future is exciting, this is a great opportunity to work towards that goal.




    In this role you will:

    • Work with an extremely talented team, building the foundation of support for GCP
    • Support customers utilizing GCP and all associated services
    • Automate infrastructure and develop tools and processes to improve the customer experience and reduce support toil
    • Own issues end-to-end working collaboratively with your team and peers
    • Work with customers and other teams to troubleshoot customer environments to increase end user satisfaction
    • Deep dive into complex performance issues to increase efficiency and reduce customer incidents



    • Google Certified Professional Cloud Architect within 90 days of starting role
    • Experience automating and orchestrating workloads on GCP or other Public Clouds
    • Automation experience with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools
    • Experience working at least one of the following languages: Python, Go
    • Proficient with git and git workflows
    • Proficient in leveraging CI and CD tools (Jenkins, TeamCity, Spinnaker) to automate testing and deployment
    • Experience working in an Agile, fast paced, DevOps environment
    • Knowledge (preferably experience) in building distributed, highly available applications or systems architectures
    • Strong Linux skills
    • Experience in the configuration, management, and troubleshooting of common web servers such as: Apache, Nginx, Lighttpd
    • Experience in the configuration, management, and troubleshooting of MySQL/MariaDB
    • Experience in the configuration, management, and troubleshooting of Varnish, Squid, MemcacheD, Redis and other similar technologies
    • Experience in the configuration, management, and troubleshooting of Hadoop, Hive, Spark and other parts of the Hadoop Ecosystem
    • A working understanding of Load balancers and Load balancing methodology
    • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences

    Bachelor’s degree in computer science or engineering related field or equivalent