Rackspace is seeking a Level 1 Technical Onboarding Manager to join the partner cloud team with a strong background in project management within post sales environments. In this role you will be the primary point of contact within Rackspace and will help onboard customers; coordinating and monitoring partner cloud Builds from initiation through delivery for our SMB and Mid-Market Customers. You will be responsible for minimising risk, optimising operations and supporting business growth through pro-active and personable interactions. You will build short-term relationships with customers during their Onboarding experience and long-term relationships with Sales, Technical Services, Service Delivery and Support understanding their business goals and operational capability to best align and manage both Rackspace and our customers to drive outstanding outcomes.
Working with pre-sales architects, sales, and support you will be the executor of the Onboarding experience between Rackspace and their portfolio of partner cloud customers. Coordinating support teams, managing and reporting on End to End delivery times and overseeing capacity management, you will focus on establishing a deep understanding of the Onboarding experience taking opportunities to improve and develop how Rackspace support delivers agile and scalable outcomes.
The successful candidate will leverage their project management experience to co-ordinate Rackspace and customer teams, forecasting capacity, scheduling and planning, always delivering within established timescales and exceeding customer’s expectations.
To facilitate strong, personable customer relationships, occasional travel will be required to customer sites including international travel.
Key accountabilities of the role are: